Terms of service

Terms of Service

1. About us

This website is operated by Rare P Parts Ltd, trading as Rare Porsche Parts:

• Company registered in England and Wales, company number 15623183
• Registered office: Parmoor Park Farm, Parmoor Lane, RG9 6NL
• VAT number: [VAT number]
• Email: info@rareporscheparts.co.uk
• Phone: +44 7702 017597

We also operate a warehouse in Kistarcsa 2143, Hungary.

Our online store is hosted on Shopify.

2. These terms

These terms apply to all orders placed through this website. Please read them, together with our Return and Refund Policy, Shipping Policy, Warranty page and Privacy Policy, before ordering.

If you are a consumer, nothing in these terms affects your legal rights.

3. Your order

Your order is an offer to buy. A contract is formed when we email you to confirm dispatch, or when we otherwise confirm acceptance of your order.

We may decline an order, for example if a part is no longer available or there is an obvious pricing error. If we do, we will tell you and refund any payment in full.

4. Products and descriptions

Many of our parts are used, rebuilt or original old stock. We describe their condition and provide photos as accurately as we can. Colours may display differently on different screens. Please check part numbers and fitment for your vehicle; we're happy to help if you're unsure.

5. Prices and payment

Prices are shown at checkout in the selected currency and include VAT where applicable. Delivery charges are shown at checkout before you pay.

6. Delivery and risk

Delivery times are estimates; see our Shipping Policy. Responsibility for the goods passes to you when they are delivered to you, or to someone you nominate.

For deliveries outside the UK (or outside the EU when we ship from Hungary), import duties and taxes may be charged by your country's authorities. These are payable by you unless stated otherwise at checkout.

7. Returns (consumers)

You can return items within 30 days of receiving them. Who pays postage, and what we refund, is set out in our Return and Refund Policy.

8. Faulty goods and your legal rights (consumers)

We are under a legal duty to supply goods that are of satisfactory quality, fit for purpose and as described. Your rights are explained in our Return and Refund Policy and Warranty page.

9. Our liability to consumers

We are responsible for loss or damage you suffer that is a foreseeable result of our breaking these terms or failing to use reasonable care and skill. We are not responsible for loss or damage that was not foreseeable.

We do not exclude or limit our liability where it would be unlawful to do so. This includes liability for death or personal injury caused by our negligence, for fraud, and for breach of your legal rights in relation to the goods.

Parts should be fitted by a competent person. We are not responsible for damage caused by incorrect fitting or by use of a part in a way not intended.

For faulty parts, including rebuilt and refurbished parts, our remedy is a repair, replacement or refund of the part. We do not cover labour costs for fitting or removal, except where the law requires us to.

10. Business customers

If you buy for business purposes (including trade and B2B orders):

• the consumer rights described in these terms do not apply;
• we will repair, replace or refund any part that is faulty on delivery, provided you notify us within [14] days of delivery;
• we are not liable for labour costs (including fitting and removal), loss of profit, loss of business, or indirect or consequential loss;
• our total liability for any order is limited to the price paid for that order.

Nothing in this section excludes liability for death or personal injury caused by negligence, or for fraud.

11. Customers in the EU

If you are a consumer living in the EU, you also benefit from the mandatory consumer protections of the law of your country of residence.

12. Use of this website

You must not misuse this website, including by introducing viruses or other harmful code, or by attempting to gain unauthorised access to it. Content on this website, including photos and descriptions, belongs to us and may not be copied for commercial use without our permission.

13. Changes to these terms

We may update these terms from time to time. The terms that apply to your order are those in force when you placed it.

14. Law and disputes

These terms are governed by the law of England and Wales. You can bring proceedings in the courts of England and Wales. If you live in Scotland or Northern Ireland, you can also bring proceedings in your local courts. If you live in the EU, you may also bring proceedings in your country of residence.

If you have a complaint, please contact us first at info@rareporscheparts.co.uk. We aim to resolve all complaints quickly and fairly.